2016 Dependability Index

This study highlights the best places to live in England,  based on a combination of all the national and regional data on crime, schools, poverty, fire services, planning and health. It is unique in encompassing both national government data and public opinion surveys to pinpoint the best place to live in England.

The majority of people believe they simply don’t have a voice when it comes to how their local services are run. The first step to address this is to give everyone a clear picture of the standard of service they are receiving.


Top scoring places to live in England

Surrey hit the top spot as the best place to live in England according to our 2016 dependability index.

Dorset scored highly across the board, including the third best GP satisfaction score and the fourth greatest proportion of schools receiving Ofsted’s top ranking, Outstanding.

The remaining regions making up the top 10 include:

Surrey, Cheshire, Devon and Cornwall, City of London, Northumbria, Merseyside, North Yorkshire, Dorset and Hertfordshire.

Surrey was found to  be a top in the overall rankings, with low crime rates and high standards of Education. However, it was shown to have lower satisfaction with GPs. 

Low scoring places to live in England

Northamptonshire was found to be the lowest performing region to live for essential services overall.

Derbyshire, Lincolnshire, Suffolk, Nottinghamshire, Essex, Leicestershire, Norfolk, Staffordshire, Cambridgeshire and Northamptonshire make up the reaming 10 worst places to live.


The unique B.heard study is the second year we have combined nationally published stats on essential public services with the results of public opinion surveys, comparing people’s perceptions with statistical information used by the government.

Our methodology document can be read here.

See the press coverage here.