2016 Dependability Index

This is our study  that comprises of a combination of all the national and regional data on crime, schools, poverty, fire services, planning and health. It is unique in encompassing both national government data and public opinion surveys to pinpoint the best place to live in England.

The majority of people believe they simply don’t have a voice when it comes to how their local services are run. The first step to address this is to give everyone a clear picture of the standard of service they are receiving.


Regional scores

Local authority district scores


Top scoring places to live in England

Surrey is the top scored place to live in England according to our 2016 dependability index.
B.heard’s Dependability Index, which is based on a wealth of data points from a variety of regulatory sources, includes crime rates, schools, fire services, planning and health. It found Dorset scored highly across the board, including the third best GP satisfaction score and the fourth greatest proportion of schools receiving Ofsted’s top rating, Outstanding.
The remaining regions making up the top 10 include
  1. Surrey
  2. Cheshire
  3. Devon and Cornwall
  4. City of London
  5. Cheshire (joint 4th position)
  6. Northumbria
  7. Merseyside
  8. North Yorkshire
  9. Dorset (joint 8th position), and
  10. Hertfordshire
Surrey was found to be a top in the overall rankings, with low crime rates and high standards of Education.  However, it was shown to have a lower satisfaction with GPs. Low scoring places to live in England
Northamptonshire was found to be the lowest performing region to live for essential services overall.

Derbyshire, Lincolnshire, Suffolk, Nottinghamshire, Essex, Leicestershire, Norfolk, Staffordshire, Cambridgeshire and Northamptonshire make up the remaining 10 worst places to live.


The unique B.heard study is the second year we have combined nationally published stats on essential public services with the results of public opinion surveys, comparing people's perceptions with statistical information used by the government.
Our methodology document can be read here.

Press Coverage