Bheard Explore

We carried out an unparalleled services study that comprised of a comprehensive combination of all the national and regional data on crime, schools, poverty, fire services, planning and health. It is unique in encompassing both national government data and public opinion surveys to pinpoint the best place to live in England. 6 million people read about B.heard’s new ‘Dependability Index’ through press coverage in 45 newspapers and radio stations within 72 hours.

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We conducted social mood research into relevant conversations taking place on digital platforms and how this public discourse affected the Miton Group on a financial and public relational level. Information taken from social media, search data, and ratings and reviews was analysed to give as much insight as possible into how the Miton Group can best take advantage of online discussions surrounding their brand.

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We collaborated with the Centre for Economics and Business Research (Cebr) to conduct a study to call consumers to let their service providers know what they really need. Our findings concluded that that Britons waste a colossal 45 million hours per year tangling with inefficient service providers. This report provides important insight into the current need for more effective communication between companies and their consumers.

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Dependability Index

Milton Group - Social Mood

The Great Unheard